This Annex includes: 1. Nine General Guiding Principles 2. Specific technical Guidelines – up to five key Guidelines per Guiding Principles whilst the remainder represent voluntary good practices based on review of evidence 3. Voluntary set of Indicators - intended for self-assessment and monitoring Purpose: The purpose of the “Guiding Principles for Cross-border Healthcare NCPs” is to set out key principles for good NCP services, in line with NCPs’ obligations under Directive 2011/24/EU1. The Guiding Principles are designed to assist NCPs in their daily public task of providing clear and accurate information on the main aspects of cross-border healthcare. The principles aim to contribute to a NCP practice that is (1) more uniform, (2) of high quality, and (3) always patientoriented. In this light, the Guiding Principles cover the following main areas: 1. Accessibility and availability of the NCP service 2. Compatibility of information provision with Directive 2011/24/EU 3. Cooperation between NCPs and with other actors.