Directive 2011/24/EU on the application of patients’ rights in cross-border healthcare, states that Member States (MSs) shall ensure that National Contact Points (NCPs) consult with patient organisations, healthcare providers and healthcare insurers. In light of the 2018 study on cross-border healthcare and enhancing information provision to patients, it was observed that in general NCPs consider their cooperation with other stakeholders as ‘very good’. Up to now it has not been assessed however, what these collaborations actually contain and whether any (formal) consultation arrangements exist between the NCPs and stakeholders. In the same study, a toolbox for the NCPs was developed to help them improve their communication to patients, in terms of clear and accessible information on all aspects related to cross-border healthcare. The aim of the current mapping exercise, was to provide insight into consultation arrangements between NCPs and patient organisations, healthcare insurers, and healthcare providers, as well as information on how the 2019 Toolbox is perceived by MSs. For that purpose we conducted: 1) written inquiries with NCPs; and 2) online questionnaires with patient organisations, healthcare insurers, and healthcare providers.