Evolving models for handling emergency calls in spanish and european dispatch coordination centers; [Evolución del modelo asistencial de recepción de llamadas de urgencias y emergencias en los centros coordinadores en españa y europa]
Evolving models for handling emergency calls in spanish and european dispatch coordination centers; [Evolución del modelo asistencial de recepción de llamadas de urgencias y emergencias en los centros coordinadores en españa y europa]
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Autor:
Samaniego-Ocaña, Juan Manuel; Granados-Martín, Mónica
Palavras-chave:
112; Chain of survival; Eurobarometer; S: Emergency call dispatch center; Telemedicine
Publication year:
2021
Emergency call dispatch centers have changed greatly over the years leading up to the management and coordination centers we have today. This paper describes how those changes unfolded and the Spanish and European Union (EU) legislation that promoted them. We also describe case volume and response times for the single EU emergency number (112). Conclusions suggest that the Spanish model meets the requirements and challenges set forth in the Universal Service Directive of the European Electronic Communications Code (EECC) and the cross-border cooperation process. © 2021, Saned. All rights reserved.